Thank you so much. I will contact them although my concern seemed to just bounce off the gentleman I spoke to earlier at the store, so I hope someone within the company will take action. I reached out to a few other people and organizations that may be able to do something for the poor thing. I'm aware that this sort of thing happens in stores such as this all the time but it shouldn't. It's the first time I've seen it in person and I got a little emotional. Now I'm hell bent on seeing it survive in a better condition. And it's not just from my passion for snakes and other scaled creatures, no animal deserves to suffer like that.