Quote Originally Posted by KMG View Post
Don't be to upset and try to be understanding. With the way things get treated by the delivery services Im surprised anything we order works when it arrives.

I once ordered some décor for my cages and the box that arrived looked as if it was kicked like a soccer ball all the way to my door. It even had a large hole in the side of the box. I was lucky and the contents only had one chip. I notified the shipper only to let them know how their package was treated and didn't ask for anything from them. The chip was not noticeable as the items were of a natural rock look and blended in.

I have to agree, I ordered two Animal Planstics T8 and Fedex broke both the tops to the cages. Both the boxes looked like they were used as a bunching bag. I've has no issues with company replacing my ordereds, this is the 3rd snake related package I've have to had replaced. I love my Herpstats I'm sure they will fix you right up.