Don't be to upset and try to be understanding. With the way things get treated by the delivery services Im surprised anything we order works when it arrives.
I once ordered some décor for my cages and the box that arrived looked as if it was kicked like a soccer ball all the way to my door. It even had a large hole in the side of the box. I was lucky and the contents only had one chip. I notified the shipper only to let them know how their package was treated and didn't ask for anything from them. The chip was not noticeable as the items were of a natural rock look and blended in.
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