I hate Petsmart. I got my first BP, Severus, from them and he was underfed, underweight, and had a prolapse! When I tried to use their free vet visit, they told me I had to return my snake, get a refund, let them keep him as long as they saw fit, and then I could buy him back. Luckily, I knew a girl who breeds snakes and she gave me instructions on how to get him fixed up. Now, we're gaining weight, eating weekly, and no prolapse. I would most definitely go back and say something. If I ever go into a Petsmart now, I always check the snakes. Poor babies.