Quote Originally Posted by bondo View Post
First yes FedEx does ship snakes for authorized shippers. You are shipping under reptile express account which in turn makes you certified. Yes FedEx is stupid lol. What you ran into is not common but it does happen. They don't know their own company rules. It should have been one call and fixed though. If reptile express is saying you are shipping a lizard when they knowingly know it to be a snake then shame on them. That kind of stuff is what gets the whole reptile community in trouble. SYR gives you an additional tag to put on your package to try to help avoid this problem. I have no idea if reptile express does that also or not.
Maybe I should switch to SYR..Reptiles express was around $15 cheaper for shipping and supplies from them was also cheaper so I chose them initially.
I don't know what Reptiles Express told FedEx but I just changed it to Pickup to try to avoid issues. I have a shipping label from Reptiles express that says "Reptiles Express" in the return address area, as well as "Live Harmless Reptile" on the box. FedEx will come to my house to get the hatchling this afternoon. The new customer service agent at Reptiles Express was very nice, but said a lot of "Maybe" and "I'm not sure" to my questions which didn't help my confidence with my first shipping experience. Sadly Debbie is no longer there.. I was looking forward to working with her after hearing about her phenomenal customer service.

Anyway, Lil Binky is all ready to go in her box. We've said our goodbyes!