As someone is business, and a low margin business at that, there are two kinds of customers who are rude whether they intend to be or not.
1. The customer who thinks he or she is at Wal-Mart. This customer feels that he or she is entitled to the lowest price on a designer or hand made, or hand bread product produced to the highest standard, because some one else has a cheap poor quality knock-off someplace else. The initial low ball offer is rude whether the customer intends it to be or not. Mr. or Mrs. Walmart doesn't understand that it costs money to make something. Especially something made in the US. There are fixed expenses, the building, utilities, property taxes, food, employees etc. Raising snakes is not cheap, and a lot of work. By the time this is over, the man you are dealing with probably makes very little per hour. It would be like going to Donna Versace and offering to by a gown for 200.00 because you saw the same thing at Walmart, for $175.00.
2. Any one who makes an offer and does not follow through. It used to be given in this country that a persons word was their bond. I don't know where honesty went, but when you spend twenty minutes out of your sixty hour work week with someone, it stings a bit when you make an agreement and then they back out. I'll bet that Rob works like a slave to keep his business running. He has a lot to do and every minute he takes to help someone who ultimately backs out costs him part of his life, and his life work.
David
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