Thanks everyone for their advice, violet is such a sweetie that we have already made some changes to her tank. I lowered the temperature/hydrometer but now we seem to have another problem as the temperature near the substrate is barely reaching 80f and 72f on the cooler side and that's with the 100watt purple bulb. I think I'm gonna have to order a heat matt and thermostat. It's so frustrating that pet store said that they don't recommend heat matts and don't use them on their snakes. I feel awful that we didn't get this right