I have used reptile shed ease before. It is 90% water BTW and does not help at all. One of my BPs had the skin on her low jaw and about two inches of her neck. I could not peel if off myself and it really was bothering her. I bought shed ease and used the entire bottle on her. It did not work. A month later she shed again and the old shed came off. If a problem shed happens, it is best to leave it as it will usually come off with their next shed. If the same area continues to get stuck, it is time for a trip to the vet to make sure there is no problem in that area.