Its hard to explain and even harder to do by your self, but if you can hold the head steady take a paper towl and some warm water and moisten the eye caps, now dampen your finger a little and ever so gently run it across the eye caps from nose to tail, applying very little pressure to create friction but again be very careful as your doing this if you notice the eye caps comming up and pulling what looks like white flesh ring with it stop, this means the secretion snake release to help shed has dried up and that stuff acts like glue at this point your best waiting for the next shed but your gonna need to be on the ball next time the snake sheds... i had to do this for my pastels first shed under my care, but only do this if your very confortable because it is easy to hurt the snake when restraining the head if not done properly.