Pardon me if this comes across as rude but...I am starting to notice that there seems to be a general attitude in the reptile industry to put buyers on a "black list" over a single infraction or perceived infraction. Usually this is to avoid any drama or possible hassles. I personally find this a strange way to run a business and don't see this attitude in other industries. Difficult customers are just a normal part of doing business when your business is selling. Nobody likes dealing with these type of people but you do it for the sake of your business.