Petsmart?

[MarkL1561]

I'm sure it depends on the store. I'm not saying they're horrible, just not up to par with privately owned shops is all. There's no passion in large chains.

[Eric Alan]

I'm sure it depends on the store. I'm not saying they're horrible, just not up to par with privately owned shops is all. There's no passion in large chains.

Privately owned has zero to do with it. Petco is privately owned. PetSmart started as privately owned and is going through a sale right now to become privately owned again. There are plenty of smaller mom & pop shops that have their share of problems too.

When you get down to the root cause, this has almost nothing to do with the name above their front door and everything to do with the people working inside the building. Quit trying to blame "the man" when you, and others, have shown that "a man" with passion can make all the difference in the world. It's not like employees need to break policy to take good care of the animals in their store - they just need to care enough to be good at their job. Is that asking too much?