It doesn't say that you have a heat mat. Heat mats are very important for ball pythons. Heat lamps are a very poor way of heating up the enclosure of a bal. A heat mat (regulated by a thermostat) is a must. You can use a heat lamp along with it but it's not necessary. I'm assuming your snake isn't eating because the temps aren't right. There should be a hot spot of 90 degrees. Normally this would come from the heat pad. The lamps can help the ambient air temps get where they should be (and it sounds the air temps are good) but you need a spot for your BP to lay on that is 90 degrees
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