Not to mention that most people working in pet stores probably think they know how to care for the animals because they clean the cages. Every pet store I've been to has the tall multi units they are all set up the same way. The bulbs are usually crap or have been going forever losing UVB ( lizards and such ). Basically it adds up to half of the animals being too cold and dry or two hot and humid or too humid and cold or some other combination. I had to tell the girl at petsmart to mist the ball pythons they have as they had lots of stuck shed. She had no clue what the heck was going on with them. Each care sheet they send home with people says they need a light and a heat pad along with the dirt substrate etc in order to sell as much stuff as they can.