I've generally had good experiences with them, however I also recently ordered a set of T8's. I received the cages but no glass. I put everything together and sealed it and then called Ali about the glass. She said that they were having issues with their glass but would send it out as soon as they had their problems resolved. I received the glass about a week later and everything is now fine. I don't generally get too worked up about stuff like this. Everyone makes mistakes and everyone has problems from time to time. To me it's how they handle those problems that makes the difference to me on whether on not I'll buy from them again. And so far, I really don't have any reason to not buy from them again, they still make a quality product.