Shipping Delay

[Robyn@SYR]

The thing to remember is that when you apply for a Fed-Ex live reptile shippers account you sign an agreement that you wont seek compensation for lost or dead animals, and they also wont honor insurance you put on it.

That is true, no refunds or compensation for live or delayed packages from FedEx, for any reason, including negligence.

That is why we created the ShipYourReptiles On-Time and Live Arrival Insurance program, to cover that gap. We are the only shipping service to cover DOA shipments. They are rare, but can be devastating.

Glad to hear the animal arrived safely in this case. With proper packaging and temperature consideration, the animal should be fine even with a day delay. Check out the ShipYourReptiles temperature and heat pack use guidelines for cold weather shipping for more guidance and detail.

The most common mistake made this time of year is shipping with TOO MUCH HEAT. Either using too many shipping heat packs, or using hand warmers, which work for a very short duration, but peak at a much higher temperature. That is the most common cause of DOAs, when shippers think "hotter is better" and literally kill the animals with too much heat. With reptiles, a cooler box is MUCH safer than a hot box. We are dealing with a customer right now that received lizards with neurological issues due to using a small box and a hand warmer pack. Literally fried the brain. Very sad. And so easy to avoid.