I would avoid touching their eyes. If anything goes wrong, injury/infection is a very real possibility. Also, go ahead and browse through this thread - http://ball-pythons.net/forums/showt...hed-No-problem - and see if that method helps your little one. Other than that, I would simply wait until the next shed cycle and ensure humidity/temperature are where they need to be to have a successful (complete) shed. The caps will come off then.