I'm sorry about your bad experience. It is just the complete opposite of what I have experienced with them, I live in SD within 10 minutes from two of their stores and am pretty close witha few of the guy in the Esco location. At this point all the animals in my collection have come from them, and all have been completely healthy and are thriving. I really hope you lil guy turns around for you, husbandry can make a big differnece in their health so if you say its dialed in then hopefully it will bounce back.