I've had some success in using Zoo Med's Reptile Shedding Aid to get the old shed off my girl's head. She wouldn't put her neck or head in the water when I soaked her, so we had shed stuck there, too. We sprayed her with the Shedding Aid and put her in a damp towel, and she took the shed off of her head by herself, eyecaps included. The neck gave her a bit more trouble, so we had to do that part manually with a little bit of gentle rubbing, but the Shedding Aid stuff really seemed to help, for what it's worth. Good luck to you! : )