I just finished filing a PayPal dispute against Underground Reptiles. I ordered 1.2 Adult Yellow Rat Snakes. They called and said that they were out but that he had some more on the way and promised to call back....which he never did. When I called on three different occasions I was told that they don't know anything about my order and that they don't give refunds. When I emailed them I got a response back that they are not familiar with my problem. At this point I figure that I will handle it through PayPal and let them decide whether I get a refund or not. I agree that a business that has been around for 15 years needs to do some serious damage control. DO NOT DO BUSINESS WITH UNDERGROUND REPTILES.