The picture makes it look as though there was a shedding issue because there is a noticeable depth from where the scales are to the area without scales. It just doesn't look like the pictures I've seen. Can you tell us more about her though so we can better reply. I'm not even sure I know what you are asking. If you were to purchase a scaleless head I think the price tag would've told you that it wasn't a normal. If you do a search on this forum you can find a ton of good information regarding scaleless head ball pythons and a link to a very long but interesting article, if you have trouble finding it then I could do the search for you and post it. Did the snake look like that when you brought it home? How old is it?