Hi Megan and welcome to the forum.
Describe your terrarium setup so it'll be easier for us to guide you. If you download Tapatalk app for your phone you can take a couple of photos and post them up through your phone.
Here's a couple of helpful threads to start with
Ball Python Care Sheet:
http://ball-pythons.net/forums/showt...ius)-Caresheet
How to Setup Glass Terrarium:
http://ball-pythons.net/forums/showt...t=setup+gallon
Shedding:
http://ball-pythons.net/forums/showt...hed-No-problem
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