Terrible news regarding our new arrival female yearling chacoan

[Monkey girl]

After a long anticipation for our new arrival, she unfortunately didn't survive the journey to her new home.


I'm not sure what happened, but once we opened the box and brought her out of her bag she was deceased. She was still very warm but I'm thinking she may have suffocated. I feel awful for her and what she must have endured during shipping.


Everyone is quite upset.


What was suppose to be a very happy day turned into a somber one. :-(


Bobbi Murphy

[Marrissa]

I'm so sorry. I really hope the seller makes this right for you.

[leylaraks]

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[bigt0006]

That sucks. Sorry for the loss hope tge seller makes it rite. Was it a big name breeder/seller or a small time breeder?

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[Monkey girl]

That sucks. Sorry for the loss hope tge seller makes it rite. Was it a big name breeder/seller or a small time breeder?

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It was a reputable breeder. Although I had problems with customer service initially, we seemed to work that out prior to shipping and all seemed well.

It's just a truly unfortunate incident. I'm hoping for another tegu but I'm leery of having one shipped to us. I wouldn't want the same outcome to another little gal.

[AlexisFitzy]

I'm so sorry for your loss sending lots of comfort and hugs.❤️


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[jclaiborne]

Thats terrible, I'm sorry to hear that, I was looking forward to seeing pics of the little guy...what are they going to do to remedy the situation?

[Shera]

Oh no! I'm so sorry. I remember you had some customer service issues and were hoping it would all be worth it when you got your new girl. I'm so sorry it turned out like this I would like to know what they are doing to remedy the situation too.

[satomi325]

I am so sorry you are going through this.
Sounds like a terrible experience. Sounds like overheating?

I highly recommend you take photo and video documentation of the animal as evidence.

[Monkey girl]

Thats terrible, I'm sorry to hear that, I was looking forward to seeing pics of the little guy...what are they going to do to remedy the situation?

Not sure what the intent will be to remedy the situation. I will know more on Saturday.

Oh no! I'm so sorry. I remember you had some customer service issues and were hoping it would all be worth it when you got your new girl. I'm so sorry it turned out like this I would like to know what they are doing to remedy the situation too.

will keep you posted. Saturday I will have more answers.

I am so sorry you are going through this.
Sounds like a terrible experience.

I highly recommend you take photo and video documentation of the animal as evidence.

i did. I video taped the entire process from receiving the box, to opening, to unpacking the box and then taking the tegu out of her bag and finding her deceased. So, there should be no confusion on the events.