First off when your holding snakes I don't care how old you are you should be in a calm environment no sudden moves,animals are animals and My Ball Pythons seem to be on the shy side and not only can this happen with Snakes but also Birds and many other animals.
I raised and trained Large parrots and I took some pretty good Crushing Bites from people reaching for me after I said no you don't do that the Parrot does what it would do in the wild and will bite at its bird friend to scare it off when they sense danger they look at their people as part of the flock. I think they scared the snake without even thinking about animal behavior. People need to understand the animal no matter what is is and I think a lot of people just buy pets for the wow factor and thats very wrong to do. I made it my mission to visit schools, churches, boy scouts , Girl scouts etc. to educate people Adults and the kids on these beautiful Animals we are stewards of its not a toy its a privilege to have these pets and to treat them with respect. This is were education fails people ignore it because its that wow factor. This is a time were education is only finger tips away and their is no excuse for people to remain Idiots do it right or don't bother hurting an animal over your stupidity this is unacceptable in my book. I am Glad they re homed the snakes after they had their public spill on how they handled the situation a lot of times people just get off on bad publicity and if their is a medical emergency I don't know about other folks but I would be calling for some paramedic's not the Police they snake did not commit a crime.