I had the same problem with my SD retic...really well known breeder...almost impossible to get a hold of or hear back from on a consistent and timely manner...than again I kinda screwed the pooch on the original agreed upon animal due to work/school/several family emergencies...once the snake arrived... I sent the breeder a quick FB message with 2 last questions I had forgotten to ask and never heard back...been like 6 months now too...