I am astounded she sent you home with neo-poly-dex instead of silver sulfadiazine. I've never seen any of the reptile vets I've worked with send that home. You can slather the SSD and nothing bad will come of it. I used that on my blind yellow ratsnake when I got him and he'd been bitten in the face by a rat at his last owner. We call it the 'miracle goo' at work. The stuff about the heat rock and UV is ridiculous as well. Flee! Flee while you can!