I've got to say as someone that runs a business, and also has a full time job that it's far from easy. I can certainly understand a small company missing the odd inquiry. I try as hard as possible to avoid it but I'm sure I've been guilty of it myself. But constantly not returning inquiries, taking people's money and then breaking off communication. 8-12 week lead times on orders? Seriously? How does a company stay in business with that kind of thing happening over and over again. I've built hundreds of cages in the last 6 months. And I've never make a client wait more then 2 weeks, even that seems to long to me. I don't understand why you would even take an order if you weren't going to be able to fill it for 3 months.