Im sorry that you had a horrible first experience. You shouldn't have to accept that lesser if you don't want her. Will they not refund you?
Assuming the snake was fine before shipping, overheating can cause neuro problems. Was the box shipped with extra or larger heat packs to try to compensate for the cooler weather? If so, it shouldn't have been done like that. And if the snake was like that before shipping, yikes.
And the poor treatment of any customer is a black mark in my book.
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