Quote Originally Posted by Nismogizmos View Post
Had they not shipped in this weather. Even at that, had they shipped it and then immediately after my first phone call started to fix the situation it wouldn't have been as upsetting. It was the run around that irritates me most

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I haven't heard of a snake having a problem like yours before. The whole not using part of its body thing. Do you think it might have not been the shipping and they sent you a problematic snake hoping it would have been ok? You did mention that the heat pack was still warm when it arrived so it could have had proper warmth during shipping.

Run around always sucks. I have felt with it for reptiles but
I have had warranty companies try to do that to me. Their hopes is you just give up so they don't have to pay up.