Ball Python Shipment arrived...PLEASE HELP

[Shera]

In my book there's no excuse for this whole situation, it all could have been avoided. And there's excuse for NOT communicating with me. BHB has lost a customer as well as 3 close friends who were going to order from them as well. I hope it was worth it for them.

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I totally agree, if I don't see that this is made right, and then some, I will lose a lot of respect. I hope and would expect that they pay the cost of euthanasia in this case.