In my book there's no excuse for this whole situation, it all could have been avoided. And there's excuse for NOT communicating with me. BHB has lost a customer as well as 3 close friends who were going to order from them as well. I hope it was worth it for them.Originally Posted by Shera
I agree with those that said Brian is simply one human being with a big company, but so is any CEO or owner of a large company, and the fact is, when things go wrong, it is the fault of the owner/CEO by default. Clearly Brian needs to sort some things out if this was allowed to happen. I hope to see that he makes this right, as I did have a lot of respect for him.
Also sorry for your loss, poor girl
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