Let this be a lesson to people who insist that the large names in this hobby do no wrong and that they are on a level higher than the rest of us poor slobs.
Brian is a good guy, and has done a lot for this hobby, but he controls a large operation with several employees - all of which are human and all of which make mistakes.
However, this mistake encompasses many levels - shipping in cold temperatures, shipping an animal with obvious neuro issues, not providing prompt customer service and then - as far as I'm concerned - not taking care of the customer. Nice guy or not, this one sucks on ALL levels and it sucks hard.
So at this time, no one should be making excuses. If you are reading this thread and feel that the OP got a raw deal plus a run around to boot find some way to let BHB know. It's not too late to have Brian make this better.
