I know just what you're talking about! They're the same ones who don't provide hides but are happy to recommend heat rocks, and can't tell the difference between a python and a boa, or between a ball and a burm. They'll handle the frogs and keep the mice breeding until they die of exhaustion, and see nothing wrong with keeping rodents, snakes, and lizards all on the same shelves together, where they can see and smell one another. Arrgh!