glad I could be of help. Yeah customer service sucks with all the carriers from what I heard..
I had mine a year and i dropped thrown and who knows what else to the phone, and in that time my only draw back has been about every three months I reset it back to the factory settings and reload everything. but i had this problem with all my smart phones. So I copy my contacts to the memory card / the pc. I think it something I been doing too between the updates and and all. The only 2 places I have poorest resp ( drop calls is ) in stores with metal roofs and such( heard that it almost all the phones. or known dead spots. ( we got one in out kitchen you can talk fine and no problems and then suddenly the call drops. ( we think it cause the heating/ac duct it right above the kitchen table the cause. ) I got my wife on straight talks when we started to dating ( cut her bill by like 10 bucks and had way less hassles with than before. ) and I gotten my mother, aunt, cousins all to switch too. Everyone been happier too.