Thanks! I have been struggling with what to do for quite some time. I don't really like the idea of calling/emailing them again though. I shouldn't be doing their job for them. They have had over six months to try and get it back, and I feel like trying to contact them about it one more time as an ultimatum would be doing too much on my end. I don't feel it's right for me to give them an opportunity to get their product back at my expense($400) either. They're a bad company from my experience with them. I would recommend that no one do business with them.