First of all, what are your temps on the hot side and cool side of the tank? How are you controlling your under tank heater? Also, how are you measuring your temps?
If you just got your snake, leave him alone for at least a week to get used to his new environment. Definitely DON'T tap on the tank because you're stressing him out. As long as the temperatures and humidity are fine he's going to be ok and won't die so stop worrying.
Try feeding him next week and see what happens. I'm sure if you contact LllReptile they'll tell you when and what they feed him.
What kind of enclosure do you keep him in? I'll post a link of how to properly set up a glass terrarium (pretty sure that's what you have him in).
Check out these links please.
How to setup a glass tank:
http://ball-pythons.net/forums/showthread.php?t=201740
Ball Python Care Sheet:
http://ball-pythons.net/forums/showthread.php?t=127203
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