Quote Originally Posted by Soterios View Post
Sounds like you jumped the gun with the complaint festival.

You have to give a company a chance to fix the issue before you post like this. It sheds a negative light on the company for an issue that has nothing to do with them.

Animal Plastics has fantastic customer service.


You're right, they do, and I did. I did not expect them by any means to get back to me so quickly and was looking to see if any experienced customers had any ideas as to what might be going on. I think that all the praise for the company I came across in shopping for a rack will outweigh my previous concerns. They truly do their best to help you out, and are a great operation!