I read this:
Announcement : The Neodesha office computer network will be down for the next week due to maintenance & upgrades. We will unfortunately not be able to receive or answer to E-Mails until these upgrades are complete.
Thank you for your patience.
here:
http://www.neodeshacages.com/index.php
No clue how long that has been up - and this likely doesnt help you out a whit - but I can confirm the 866 numer is not answered and the local 941 number rings forever before rolling over to a confused-sounding and vague message prompt.
Hopefully they have not done anything rash like try to transition to VOIP phone - though that would explain a lot . . . the horror . . . the horror . . .