It didn't come off when you soaked her because it's not a stuck eye-cap. A slight wrinkle on their eyes is usually a sign of dehydration, not a stuck eye cap. It's nothing to worry about long-term, it just means bump the humidity up. It will sort itself out with no harm to the snake.
Whoever the breeder is, they were very generous and understanding to offer to take her back. Props to them...
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