So I get my Bumble Bee 100% Het Clown today... Fed ex leaves him on the front steps.. no knock or ringing of the door bell.. he could of been out there for 5 min to 30 min.. don't no but I checked 30 min before I found him there... Open the box and 2 little hand warmers thrown in the box and not even working anymore...I get him out of the bag and he is cold.. tongue was flickering and he was moving so i held him for a 1/2 hour then put him in a nice warm tub checked him 20 min later and he felt nice and warm.. Do you think he should be okay... called the guy and yelled a little and he said they were 10 hour warmers I said the trip he was on was over 12 hours what about the other 4 hours he said he didn't want to put a bigger warmer in there and toast him... and he sent no paper work... so pissed.. what would you do...