I do agree there are bigger concerns. I am one of those people the believe you can cut one corner(aka smoking in my room about once a month, on the day where I clean every tub from top to bottom) as long as everything else is well above par. Some of the things that they are doing appear to be wellll subpar. If that was my snakes I would be freaking out and wanting it back. Just wanted to put in my 2 cents LOL