A little back ground. I had to leave my ball python with a friend for a while. I couldn't take her where I was moving because of rules of the place. She is about 3 yrs old almost 4 now. She was sleek and happy and looking awesome when I left her. I did tell them that when I was able to move back here I wanted her back. I sent money for food and substrate for her. I saw her for the first time in almost 2 yrs a week ago and she looked awful. She had some stuck on shed hadn't been fed, no water, her "cage" looked like it hadn't been cleaned in a year or longer and she didn't have any heat. I have been trying to get her back for over a week now. When I got food for her I even bought food for their snakes. We decided last Friday I would be able to bring her home and get her cleaned up. All the snakes were fed on Tuesday except 1 wouldn't eat. After me asking on Friday if I could go get her they got the one that didn't want to eat fed. I asked them at like 8 in the morning. They fed this snake at 11 and I was told no you have to wait now because this one just ate. I asked again today and was ignored. How can I get my girl back so I can get her back in good health? This BP was a bday present from my husband and the people that were "taking care of her" were suppose to make sure she was taken care of. They were teaching me how to care for a ball because they have had them for so long. If I had known that this is how they would take care of her I would have just hidden her where I was living and kept her with me. Evidently the money I sent for her care went to feeding their snakes and other reptiles. You can see her back bone well defined and she isn't so much round as a nice triangle shape now. Before I left her she was round with a little back bone showing like a healthy ball. I had her whole set up to where everything was perfect for her. She hasn't had humidity evidently for a good while and there are mineral deposits caking her water dish which is not the one I had in there when I left her. Also her hides were given to other snakes and now she has 1 half log that is way too big for her. Old poop, shed skin, and junk all over the sides of the tank. Yes I said tank. I had her in a 20 long because she wasn't quite big enough to move up to the next size enclosure. she is now in a 30 tall with out anything except dirty substrate, a mineral caked water bowl, and a half log.