New Member and Company!

[Neal]

To me it's about a person answering questions you have without blowing you off. I always look to deal with my local breeders first(Sean Bradley - Exotics By Nature, Time Bailey - Bailey & Bailey Reptiles). I also have another friend who's a member of the forums(Luke Martin - Bronze Serpent Reptiles). I personally prefer to do business with them because for the main reason I can actually place eyes on what I'm interested in and then all 3 of those guys I've named have helped me with countless questions and given me numerous amount of tips. I've known Sean for something around 7 years, and Tim for about 4-5?. On a side note, all of those guys have great business practices.

Then they have some people I wouldn't deal with or even take free snakes from(if you're curious feel free to PM me), but I don't want to disclose anything here to avoid having a thread closed that wasn't mine from the start. Another one of the companies workers post here and I don't mind that person so I don't want to start anything. Then again I have my reasons for avoiding them from personal experiences or people I know that have had issues with them as well as how they handle things that I've seen.

Anybody can have great customer service when everything is going good and they haven't had a problem to fix. It's when a problem arises that the true colors of some of these breeders show their true color. For instance Chris(C Serpents) is a great guy and to me has unparalleled customer service that I've had to deal with. I orderd a rack and because Chris was so busy at the time and I really needed a rack he pushed and got mine done, but there was a mix-up with the shipping and two labels got mixed up. So I was going to receive the wrong rack and so was the other person in Washington. Chris immediately notified me of this problem and dealt with the annoying fedex to resolve this. He kept me updated every step of the way and even refunded me my shipping costs of the rack(which I did not ask for). He basically took money out of his own wallet to satisfy me and I hadn't even asked for anything. That right there shows me that he values his customers and that proved to me that he has amazing customer service. I've even ordered another rack from as well and not only is his customer service great, but his products are great as well.

One thing I avoid is when I ask people questions and they rather blow me off. I've had the experience to talk to a few people I was interested in buying from but after I asked a few questions they blew me off as they didn't think I was going to do business with them. To me that's crappy customer service because whether or not you think I'm going to purchase from you, any person with good customer service would help me regardless. So that has put me off from a few breeders, as well as ones who I don't think take proper care of their animals.

So in all my rant my theory is simple, stay true to yourself, your customers and don't be rude. Even if it's just some stupid question, take time to answer it and don't blow that person off. That's how you build your name in the hobby and that's how you get customers and repeat customers. Also if a transaction goes wrong and they come to you, fix it without them having to post on the BOI or a negative feedback review on you. To most people, if we have to go that far then it's already too late to remedy any situation because we were disregarded the first time.

Good luck with everything and I hope all goes well.

EDIT:
Like Aaron said which is a given about being honest. Don't be sketchy or lie about genetics. If you don't know then be honest, don't try to label something based off what you think. If you're unsure then say so, say it may possibly be het for this or may possibly carry this gene but don't price it as so because that's just bad business to me. Stand by your word and your product and keep your animals healthy.