Welcome to the site!
Can you give us some info on your snakes cage?
1. How big is the cage?
2. What are you using to heat the cage?
3. What are you using to measure temperatures in the cage?
4. What are the current temperatures in the cage?
5. What are you using for hides in the cage?
6. What substrate are you using?
Here are some great threads to read through to make sure you know what you are doing.
Care: http://ball-pythons.net/forums/showt...ius)-Caresheet
Cage Heating: http://ball-pythons.net/forums/showt...t-Thermometers
How I setup glass tanks: http://ball-pythons.net/forums/showt...With-Pictures!