Need advice from the people I trust most; about a payment plan incomplete,what to do?

[angllady2]

Well, I sent another email.

I gave him until the 28th, which is a full month past the 90 days we agreed on.

I really hope he gets back with me and it was just a case of too busy to think about it.

I know it's completely within my rights to keep his deposit and re-sell the snake. It just feels wrong to me somehow. I'm too softhearted I guess.

I will let you guys know if I hear back from him, and what he has to say if he does.

Gale

[txcoker]

Do you really want this snake to go to him since you think he might not being truth full to you and to someone who doesn't follow through with what has been agreed to? He might treat the snake the same way, oh I'll feed it when I get a chance. Give him 2 options and keep the deposit.

[trevo]

As long as you try to be fair to everyone, which you clearly have gone above and beyond to do, you have not one thing to feel bad about. If it was as important to him as he made it seem wouldn't it be a priority for him to contact you before you sell it to someone else? If you offer to hold it over the winter, As a business man, I wouldn't recommend that. Say he pays for the snake, you hold it all winter, feed it house it and a freak accident happens and it dies (God forbid, not likely, but hypothetically speaking). Now you're on the hook to either offer up another animal so you are out the cost of 1 guranteed and any costs to feeding it fell on your shoulders as well.

Put yourself as the seller first, but be fair to your buyer. Often we want to over accommodate clients in business but you have to set realistic expectations right off the hop

[Stewart_Reptiles]

It just happened to me a few months ago.

The loan was 90 days with 20% non refundable deposit.

I always give the choice to my customers they can pay a little each week or pay a lump sum at the end of the plan.

During the loan we communicated a few times (mainly pictures update) then came the time that the remaining balance was due and nothing.

I sent an email telling the buyer I was hoping he was ok since I had not hear from him in a while and to let him now that the payment was 2 days past due so I took the liberty to extend the plan for an additional week.

No answer to that email.

3 Days later I sent a paypal request as well as an other email telling him that if I did not hear from him by such date I would have to assume that he was no longer interested.

No answer to that email either.

4 days later final email to inform him that since he had failed to answer all my email I was now considering the transaction void and that the animals would be re-listed.

Finally 2 days after that email he ask for my number, which I gave him in the hope that there was an explanation and that we could resume the transaction.

No call

2 days after giving me that phone number I emailed him again just to make sure he got my email and gave him my number again.
Never heard from him.

So after 2 weeks, 5 emails, 1 Paypal money request, the transaction was voided and I still waited another 2 weeks before re-listing the animals.

It has been months now I never heard from him, I believe that I was patient and would have work with him if he only communicated with me but he failed to do so leaving me no choice.

Bottom line if the animal is not paid for as agreed upon, YOU have all rights to cancel the transaction and re-list the animals, you can be patient and lenient but you also need to know where to draw a line.

In my experience the longer the loan the more problem, I had 2 customers defaulting on loans and in both cases they were 90 days.

[Marrissa]

Wow so weird how someone would just drop communication, especially with paying for half the animal, or at least a deposit. I know if I was making payments I'd keep constant communication so the seller knows I'm still interested, and so I can get updates on the snake. I think you've been more than generous and that him not replying for so long is unacceptable.

[angllady2]

Thank you for posting that Deborah. It makes me feel better about my decision. Perhaps I should not have given him that much extra time, but it's done now. I admit if he had not said something about a new baby I would not have been so patient. And perhaps he was using that as an excuse, although I prefer not to think so. Being a mom myself, I know that influenced me, I know how crazy life with a newborn can be.

After much thought and by reading and re-reading the opinions and advice given here, I know I made the right choice. Perhaps I should not hope he completes the transaction, perhaps he won't make a good owner. I like to think if someone spends so much money on an animal, they will surely take good care of it. Of course, I find it hard to believe someone would put $350 towards an animal and then not pay for it completely.

Now I still must decide. If he does not get back in touch with me, and does not finish paying for the snake, I know the deposit is mine to keep, but what about the $200? Most of me feels like I should refund that money and move on. But I admit there is a perverse little part of me that whispers, "Why send it back? Chances are he never intended to finish the deal. You've been patient with him, if he's out that money it's not your fault."

So should I listen to the angel on my shoulder, or the devil on my other?

Gale

[200xth]

Thank you for posting that Deborah. It makes me feel better about my decision. Perhaps I should not have given him that much extra time, but it's done now. I admit if he had not said something about a new baby I would not have been so patient. And perhaps he was using that as an excuse, although I prefer not to think so. Being a mom myself, I know that influenced me, I know how crazy life with a newborn can be.

After much thought and by reading and re-reading the opinions and advice given here, I know I made the right choice. Perhaps I should not hope he completes the transaction, perhaps he won't make a good owner. I like to think if someone spends so much money on an animal, they will surely take good care of it. Of course, I find it hard to believe someone would put $350 towards an animal and then not pay for it completely.

Now I still must decide. If he does not get back in touch with me, and does not finish paying for the snake, I know the deposit is mine to keep, but what about the $200? Most of me feels like I should refund that money and move on. But I admit there is a perverse little part of me that whispers, "Why send it back? Chances are he never intended to finish the deal. You've been patient with him, if he's out that money it's not your fault."

So should I listen to the angel on my shoulder, or the devil on my other?

Gale

Keep it.

If he gets back in touch with you and you want to help him, tell him you'll apply that towards a different snake.

[dillan2020]

Keep it.

If he gets back in touch with you and you want to help him, tell him you'll apply that towards a different snake.

I agree keep it and return it only as credit towards another purchase.

[CD CONSTRICTORS]

Here-in is my dilemma.... He paid by PayPal right? The evil of all evils!!

I hate PayPal as a seller for the one reason that if the buyer does not like the even just the color of the snake when they get it, they can file a claim, get their money back and you are out the snake and money- believe me, it happens. Despite all your emails and documentation, PayPal is all for handling the money again and getting 3-5 days more interest off it while issuing a refund to the buyer.

PayPal could care less about your "non-refundable" deposit policy. If you didn't ship anything they will get their deposit back if they file the claim. Your policy does not override PayPal's user agreement.

My advice is to start thinking about other payment forms..... Pop Money, MO's, etc... Pop Money is through about every bank and the fee is less than $1 per transaction with no limit. Everyone I have turned onto pop money LOVES it!!

[Stewart_Reptiles]

PayPal could care less about your "non-refundable" deposit policy. If you didn't ship anything they will get their deposit back if they file the claim. Your policy does not override PayPal's user agreement.

Tue but not in this case

He sent me the deposit on the first of July

You have 45 days to file a case with paypal after 45 days the buyer is no longer able to file a claim and get your money back, you can report it but will not see a penny back.

You can open a disputeA buyer asks for a seller's help in resolving an issue with a transaction. in the Resolution CenterLocated in My Account, the PayPal resource for resolving issues between buyers and sellers. to contact a seller directly and resolveA buyer and seller come to an agreement and close the case, or PayPal comes to a decision and closes the case. a problematic transaction. You have 45 days from the payment date to open a dispute. Common reasons for opening a dispute include:

You paid for an item but haven't received it and the seller is uncooperative or nonresponsive.
You received an item that was significantly different than described.
Click the Report a Problem button in the Resolution Center to open a dispute. Then, provide more information about the issue and post a message to the seller.

Transactions older than 45 days cannot be disputed but should still be reported. PayPal tracks seller performance trends in the event we need to take action to protect other buyers.