How can he file a claim if you just refund him the money and sell the snake off to someone else? That's what I would do.
He might be going through some personal issues but as courtesy he should be prompt on communication. He didn't hold up his end of the deal, so I'd say it's your choice without any guilt.
EDIT: you can copy paste on a word document program like MS Word or Pages on Mac. Or you can just do screen shots and save those pictures in a folder.
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