I know it can be frustrating as hec man, but keep trying. My little girl wouldn't eat the F/T rat in her feed box and kept on slithering over it and not paying the least amount of attention to it. After two hours of trying I put her back in her tank. The next day I defrosted the rat in hot water for about an hour till he was nice and soft and placed him right in front of her hide. She did her usual thing. Tried to eat it butt first before getting it right. Give this a try and see if it works. If you have loose substrate in her tank consider changing it to carpet of paper. I have found out that it solves a lot of problems.