Hi,
I got a new ball this weekend, and she arrived with a patch of stuck shed on her head, as well as a retained eyecap.

I notified the breeder as soon as I noticed, and he informs me that this must be from here recent shed... 3 WEEKS AGO! and that it will come out in the next shedding cycle.

Now, I know how I should keep humidity up to help with this, and have also read many techniques to deal with retained eyecaps, even though I've never had to deal with one.
My question is, considering that this has been stuck for 3 weeks, should I try to help her remove it? Or should I wait until her next shed and see if it comes out naturally?
The breeder acted like it's no big deal, but then again he failed to mention it in the first place, so I don't know how much I should trust his word.

Here's a picture in case it helps:



Thanks!