I would do business with Neal. I respect his opinion and see no reason for him to lie about this transaction. I cannot speak on your virtue Dan, based on any personal experience, but your back peddling and desire to argue says a lot about you. As a business owner, I would understand that the onus would be on me to keep the face of professionalism - you have failed to do that. You have antagonized and gave me the impression that if I were to ever do business with you, and I had a legitimate complaint, my concerns would be met with hostility and avoidance. That's the real issue you should be focusing on.