The definition of credibility from Webster's Dictionary: : the quality of being believed or accepted as true, real, or honest.
You have shown yourself to be dishonest so you DO NOT HAVE credibility. Neal has shown himself to be honest so he HAS credibility.
I don't know who all Neal has friends with. I don't stalk people like that. And no, I'm not a personal friend. I have communicated through the forum threads and VIA private messages but nothing outside of the forum. From our correspondence, he's a nice, credible guy. I've got nothing bad to say about him.
Neal has a right to explain about his bad experience. Whether or not it happened today or three years ago. If he had wanted a refund, then that would have been a different story. But he didn't want a refund. He just wanted other people to see that he had two bad experiences with you and wanted people to steer clear of buying. If he hadn't have posted these threads, I may have been tempted to buy from you (until I looked at the BOI to see what a liar you are and then chose not to buy from you anyway). Because he informed me of the situation, I now have more information to make an educated decision about buying from you.