That's not proof. Those are lines from criminals who harmed their pets and tried to extort for cash. Show proof they received an imperfect or injured animal and desired to return it? You cannot. It never happened. Some guy killed a skink by force feeding, another guy killed viper boas by cooking with a heat pad, and some others cooked their boa or monitor with a heat lamp. So you call these folks disatisfied customers because their threats at extortion failed on them? I call them criminals for bidding to extort. I would be more than happy to replace any animal that was received imperfect or sick but that never happened. And why would you think I would otherwise not help a fellow herp keeper? What's wrong with you?